Resolution without the helpdesk.

Track an order, start a refund, or open a return. Counsel decides what’s allowed, acts when it’s clear, and escalates only the edge cases.

AI active Counsel session

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Case state

Counsel owns intake, policy, and action. You’ll see every decision here.

Status listening

Intent —

Confidence —

Order —

Start here

High-risk, legal, and high-value cases route to a human queue. Signed-in buyers get full order access — sign in or manage cases in Account.